Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot Official

: If your Kerio Control or Web Filter subscription has expired, the web filter will be automatically disabled. You can check this in the Dashboard or License section of the GFI administration interface. Technical Workaround (SSH)

Fixing the "Kerio Control Web Filter is Not Activated, Categorization is Disabled" Error

The appliance must reach GFI's cloud categorization servers on .

Restore a configuration backup from a date when the Web Filter was working. Sometimes a corrupt rule or mis-saved setting is the culprit. : If your Kerio Control or Web Filter

As mentioned, Kerio Control uses Zvelo's infrastructure. The communication is secured with an authorization token. These tokens have a limited lifespan and must be renewed periodically.

The is a powerful, integrated module that relies on a dynamic global database (powered by Zvelo) to automatically evaluate and categorize web content. By blocking malicious, inappropriate, or bandwidth-heavy domains, it acts as a critical line of defense for network security.

Navigate to Content Filter > Applications and Web Categories . Use the built-in Test URL tool to query a few known addresses (e.g., a sports website or a news network). If the firewall returns a correct, instantaneous category classification, your web filter is completely fixed. Restore a configuration backup from a date when

typically indicates a communication failure between your Kerio Control appliance and the backend categorization servers (Zvelo)

Start with and Step 5 (DNS) – these resolve the majority of "hot" support tickets. For persistent issues, enable debug logs and contact GFI support with the output.

When the shows as "not activated" or "categorization is disabled," it typically stems from connectivity failures between the Kerio appliance and its update servers or authorization issues with the third-party categorization service, Zvelo . Common Fixes The communication is secured with an authorization token

The error categorization is disabled indicates that this crucial communication channel has been severed. Consequently, the web filter is marked as "not reliable" or "not activated" in the Webadmin interface.

: High latency or packet loss on your internet link can trigger the "unreliable" flag. Invalid Authorization