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If you select the payment card refund, you will need to re-enter your card details, even if the system has them on file.
A continuación, se presentan algunos ejemplos de incidentes que pueden dar lugar a indemnizaciones: If you select the payment card refund, you
De este modo, podré indicarte el porcentaje exacto de dinero que te corresponde y la mejor alternativa para tramitar tu reclamación con éxito. Share public link Media Distancia (Mid-distance): 15+ minutes: 25% refund
While the online system is the fastest, passengers can also use the Renfe customer service hotline (91 232 03 20) Indemnification Thresholds (Updated for 2024–2026) Regional & Regional Express: 30+ minutes: 25% refund
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu
El compromiso de puntualidad puede no aplicarse si el retraso se debe a causas ajenas a Renfe (ej. inclemencias meteorológicas extremas o causas técnicas de infraestructura ajenas al tren).