The book provides detailed insights into various tools required for quality control and improvement, including:
The customer is the ultimate judge of quality. Organizations must align their strategic goals with customer requirements. This involves active market research, feedback loops, and a proactive approach to anticipating customer needs. Total Employee Involvement
: Institutional libraries often provide digital access to PHI Learning titles via platforms like LPU Distance Education . TOTAL QUALITY MANAGEMENT, SECOND EDITION total quality management pn mukherjee pdf extra quality
Comprehensive training programs across the organization to teach statistical tools and quality concepts.
This book is designed for a wide audience: The book provides detailed insights into various tools
TQM cannot be a bottom-up initiative alone. Without active, visible backing from top executives, quality programs lose momentum.
Dr. Mukherjee's approach emphasizes that TQM is not just a set of tools but a total organizational involvement and business strategy. Holistic Management System Without active, visible backing from top executives, quality
Dramatic reduction in scrap, rework, warranty claims, and waste, directly boosting the bottom line.
P.N. Mukherjee, an Indian author, has written extensively on TQM. His approach emphasizes:
A major focal point of the curriculum is the financial optimization of operations. Mukherjee breaks down the Cost of Quality into tangible segments: